Corrected September 24, 2026
An earlier version of this guide said the portal made login MFA mandatory and that only the L5 could be filed by email. Both were wrong. The October 2025 change was about payments, and several forms can be emailed.
October 24, 2025: A Passcode When You Pay
The LTB announced that from October 24, 2025, all online LTB transactions require multi-factor authentication. In practice, when you pay a fee through the Ontario government payment service (CCPAY), your bank may ask you to confirm with a one-time passcode. It sends the code to the phone or email address it has on file for you.
This is your bank's check, not a new portal login. If the code never arrives, the contact details your bank holds are the thing to fix.
Signing In to the Portal
You sign in to the Tribunals Ontario Portal with an Ontario government account (Public Secure), using a My Ontario Login or a sign-in partner such as Government Sign-In by Verified.Me. Your password lives in that account, not in the portal.
- Do not share your login. The LTB's own advice is never to share your password.
- Adding a paralegal or agent: upload a "Request to add a Representative or Agent" from the documents page of the file, or email it to LTB@ontario.ca.
- Can't get in: for a lost or missing file PIN, contact the LTB at LTB@ontario.ca or 416-645-8080. If your bank sign-in (Verified.Me) fails, contact your bank.
Since July 24, 2026, portal notifications come from ltbdonotreply@tribunalsontario.ca. Our LTB portal guide covers that change and the rest of the filing process.
November 1, 2025: The L5 Can Be Emailed
Since November 1, 2025 you can email an L5 (Application for a Rent Increase Above the Guideline) to AGIpayments@ontario.ca, with the new mandatory Rental Unit Information (RUI) spreadsheet as an Excel file. Before that, an L5 could only be mailed, couriered or filed at ServiceOntario. It is still not a portal form.
Put the address of the building and the first effective date in the subject line. Do not put card details in the email: the LTB emails you a payment link, and it expires after three calendar days. Our L5 guide has the full filing checklist.
Which Forms Go Where
L1, L2, L3, L4, L9, L10: Tribunals Ontario Portal
$186 on the portal (the L4 is free). The L1, L2, L3, L9 and L10 can also be mailed, couriered or filed at ServiceOntario for $201.
L6, L7, L8, A1, A2, A4: Email, mail, courier or ServiceOntario
To email one, pay online first, then send it to ltbpayments@ontario.ca within 24 hours.
L5: Email, mail, courier or ServiceOntario
Email goes to AGIpayments@ontario.ca. However you file, the RUI spreadsheet has to be emailed.
Frequently Asked Questions
Related Resources
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